Refund policy

Return & Refund Policy

Important Notice: This Shopify store is created for student assignment and demonstration purposes only. No real purchases, payments, deliveries, returns, or refunds will be processed through this store.

At SpineSync, customer satisfaction is important. If this were a real online store, customers would be allowed to request a return or refund under the conditions stated below.

1. Return Eligibility

Customers may request a return within 7 days after receiving the product, provided that:

The item is unused, unopened, and in its original packaging.
The item is not damaged due to customer misuse.
Proof of purchase, such as an order confirmation or receipt, is provided.

2. Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned:

Opened or used products
Perishable or food-related items
Discounted or clearance items
Items damaged after delivery due to customer handling

3. Refund Process

Once the returned item is received and inspected, the customer will be informed whether the refund is approved or rejected.

If approved, the refund will be processed back to the original payment method within 7–14 working days, depending on the payment provider.

4. Damaged or Incorrect Items

If the customer receives a damaged, defective, or incorrect item, they should contact us within 48 hours of receiving the order with clear photos of the item and packaging.

After verification, we may offer a replacement, store credit, or refund.